This Privacy Policy sets out how pakaka collects, processes, stores, shares, and protects the personal data of its players and website visitors. We treat your data with the same care and security we apply to your financial information — because both matter equally.
This Privacy Policy ("Policy") is issued by pakaka ("pakaka", "we", "us", "our"), the operator of the online gaming platform accessible at https://pakaka.asia and any associated mobile interfaces (collectively, the "Platform"). pakaka acts as the data controller in respect of all personal data collected from players, registered users, and website visitors in connection with the operation of the Platform.
pakaka is committed to handling all personal data in a manner that is transparent, lawful, and consistent with recognised data protection principles, including data minimisation, purpose limitation, accuracy, storage limitation, integrity, and confidentiality. We collect only the personal data that is necessary for the purposes described in this Policy and retain it only for as long as those purposes require.
This Policy is intended to give you — as a player or visitor — a clear and complete picture of how your data is handled at pakaka. We have written it in plain English rather than dense legalese because we believe you deserve to actually understand what happens with your personal information. If anything in this Policy is unclear, you are encouraged to contact us using the details in Section 15 before proceeding.
pakaka collects personal data across several categories depending on your relationship with the Platform. The following table summarises the key categories of data collected, along with examples of specific data points within each category:
| Data Category | Examples of Data Collected | Collected From |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, scanned identity documents | You (registration / KYC) |
| Contact Data | Pakistani mobile number, email address | You (registration) |
| Financial Data | JazzCash / EasyPaisa wallet numbers, bank account details, USDT wallet addresses, deposit and withdrawal history, PKR balances | You (payment operations) |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, bonus usage, cricket betting history | Platform (automatically) |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session cookies, login timestamps | Platform (automatically) |
| Communications Data | Live chat transcripts, support email correspondence, any other written communications between you and pakaka | You and Platform jointly |
| Responsible Gaming Data | Self-exclusion elections, deposit limit settings, session time alerts, cool-down period activations | You (account settings) |
| Verification Data | KYC document scans, selfie photographs for identity verification, proof of address documents | You (KYC process) |
pakaka does not collect sensitive personal data relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data (other than as strictly required for identity verification), health data, or data concerning sexual orientation, except where specifically required by law or under explicit consent.
The majority of personal data pakaka holds about you is data you provide directly. This includes the information you submit when creating your pakaka account (name, mobile number, date of birth), the documents you upload during KYC verification (CNIC, proof of address), the payment details you register for deposit and withdrawal operations, and any communications you initiate with pakaka's support team. You are not obligated to provide this data, but without it we cannot provide you with a registered account or process financial transactions on the Platform.
When you access the pakaka Platform — whether logged in or as an anonymous visitor — certain technical data is collected automatically by the Platform's systems. This includes your IP address, device identifiers, browser information, pages visited, time spent on each page, game sessions initiated, and click-path data. This data is collected through server logs, analytics tools, and cookies. See Section 9 for detailed information about cookies and tracking technologies.
In certain circumstances, pakaka may receive data about you from third-party sources. These include:
pakaka processes your personal data for the following specific purposes:
pakaka processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pakaka does not share your personal data with third parties except in the following circumstances:
pakaka engages third-party service providers who process personal data on our behalf as data processors. These include payment processing partners (JazzCash, EasyPaisa, banking partners), identity verification service providers, cloud infrastructure providers, game content providers, fraud detection services, and customer support software providers. All such providers are bound by contractual data processing agreements that restrict their use of your data to the specific services they provide to pakaka and prohibit independent use or further disclosure.
pakaka may disclose your personal data to gaming regulators, law enforcement agencies, courts, or other government authorities where required to do so by law, by our gaming licence conditions, by a court order, or where disclosure is necessary to prevent or detect fraud, money laundering, or terrorist financing. We will notify you of such disclosure where legally permitted to do so.
Where you elect to self-exclude from the pakaka Platform, pakaka may share information about your self-exclusion with responsible gaming databases and, where applicable, with other gaming operators participating in shared exclusion programmes, to give full effect to your exclusion decision.
In the event of a merger, acquisition, restructuring, or sale of all or part of pakaka's business, personal data held by pakaka may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy that affect how your data is processed.
pakaka retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal / regulatory obligation |
| Financial Transaction Records | 7 years from transaction date | AML / gaming licence requirements |
| KYC Verification Documents | 5 years post account closure | Gaming licence obligation |
| Gaming Activity Logs | 5 years from session date | Regulatory / dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest / legal claims |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent management compliance |
| Self-Exclusion Records | Minimum 7 years | Responsible gaming obligations |
| Technical / Log Data | Up to 13 months from collection | Security / fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
pakaka implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, destruction, and accidental loss. These measures include, but are not limited to:
The pakaka Platform uses cookies and similar tracking technologies to operate correctly, to remember your preferences, and to understand how the Platform is used. A cookie is a small text file placed on your device by a web server when you visit a website. The following categories of cookies are used on the pakaka Platform:
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair Platform functionality, including the ability to maintain a logged-in session. pakaka does not deploy advertising or cross-site tracking cookies.
Subject to applicable law and certain exceptions related to our legal and regulatory obligations, you have the following rights in relation to your personal data held by pakaka:
To exercise any of the above rights, please contact pakaka's Data Protection Officer (DPO) using the details in Section 15. We will respond to all valid requests within 30 days of receipt. In complex cases or where a large volume of requests is received simultaneously, the response period may be extended by an additional 60 days, with notice provided. Please note that certain rights are subject to limitations where our obligations under gaming law, anti-money-laundering regulations, or court orders require us to continue processing specific data notwithstanding your request.
pakaka implements age verification procedures at the account registration stage and during KYC verification. Where we discover or have reasonable grounds to believe that an account has been registered by or on behalf of a person under 21 years of age, we will immediately suspend that account, conduct a review, and close the account if the underage status is confirmed. Any balance associated with an underage account will be returned to the payment source minus any gaming activity conducted during the period of underage access.
We strongly encourage parents and guardians in Pakistan to use device-level parental controls and internet filtering tools to restrict access by minors to online gaming platforms, including pakaka. If you have reason to believe that a person under 21 has created or accessed a pakaka account, please notify us immediately at [email protected] so that we can take prompt action.
The pakaka Platform may contain references to or integrations with third-party services, including payment providers and game content providers. These third-party services operate independently of pakaka and are subject to their own privacy policies and data processing practices. pakaka is not responsible for the privacy practices of third-party services and recommends that you review the privacy policies of any third-party service through which you interact before providing personal data to that service.
Where third parties act as data processors on behalf of pakaka (see Section 6.1), they are contractually bound to process your data only in accordance with pakaka's instructions and this Privacy Policy. Where third parties act as independent data controllers — for example, your bank or mobile wallet provider when you initiate a payment — their processing of your data is governed by their own privacy policies.
The operation of the pakaka Platform involves the use of infrastructure, service providers, and game content providers that may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than the country in which you are located. This includes data processed by cloud infrastructure providers, identity verification services, and game platform providers who may operate from various global locations.
Where personal data is transferred internationally, pakaka implements appropriate safeguards to ensure that your data receives an adequate level of protection, including standard contractual clauses, data processing agreements that impose equivalent data protection obligations on the recipient, and ongoing assessments of the data protection standards applicable in the destination jurisdiction. pakaka does not transfer personal data to countries or organisations that cannot demonstrate an adequate level of protection for the data they receive.
pakaka reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. Where changes are material — meaning they significantly alter how we process your personal data or your rights in relation to it — we will notify you via your registered mobile number or email address with a minimum of 14 days' notice before the changes take effect.
For minor clarificatory amendments or changes that do not affect your rights or the substantive processing of your data, we may update this Policy without advance notice. The effective date displayed at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to remain informed about how pakaka handles your personal data.
Your continued use of the pakaka Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. The current version of this Privacy Policy will always be accessible at https://pakaka.asia/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pakaka, please contact us using the details below. We take all data protection enquiries seriously and will respond within the timeframes required by applicable law.
Six principles that define how pakaka treats your personal data — every day, on every device
pakaka does not sell, rent, or trade your personal data to third parties for their own commercial or marketing use — period. Your information is collected to serve you, not to generate revenue through data brokerage.
Every piece of data you transmit to pakaka — login credentials, payment details, personal information — travels over TLS 1.3 with AES-256 encryption. Your data is never transmitted in plain text on the pakaka Platform.
This Privacy Policy tells you exactly what data pakaka collects, why we collect it, who we share it with, and how long we keep it. There are no secret data uses at pakaka — everything is disclosed here.
Access, rectification, erasure, portability, and objection rights are genuinely honoured at pakaka. Submit a request and receive a substantive response within 30 days — not an automated acknowledgement that goes nowhere.
pakaka collects only the data necessary for specific, stated purposes. Data that is no longer needed is deleted on defined schedules — not retained indefinitely because deletion requires effort.
pakaka maintains a designated Data Protection Officer (DPO) whose role is to ensure we stay accountable to our privacy commitments. The DPO is reachable directly via [email protected] for any data protection concern.
Our support team and Data Protection Officer are available 24/7 in Urdu and English to answer any data privacy question before or after you register on the pakaka Platform.
21+ Only · Play Responsibly · Operated under an International Gaming Licence